At CoverQuest.com we want you to be truly satisfied with your e-shopping experience with us. If anything about your experience with us or our products is not satisfactory in any way, please contact us at:
service@coverquest.com

We are not perfect! At Coverquest.com we try our best not to make any errors, but sometimes it happens; therefore, in the event of an error in pricing, we reserve the right to not sell any item below our normal retail price

All products that are made to order, will be billed to your credit card within 24 hours of when the order is placed.  Any product that is in stock will be billed prior to it being shipped.

CUSTOM AND MADE TO ORDER PRODUCTS- Since custom and made to order products enter production within 48 hours of ordering, custom and made to order products cannot be cancelled or changed after 24 hours of ordering.  In the event that a change or cancellation must be made after the 24 hour deadline, we will make every effort to work with you .  Costs for time, material and restocking will be the responsibility of the customer.

NON-CUSTOM PRODUCTS-  Orders that have not been shipped can be cancelled or changed.  Once a product has shipped, it cannot be cancelled or changed and would have to be returned, subject to our return policy.

CUSTOM AND MADE TO ORDER PRODUCTS-  All custom and made to order products are returnable for manufacturer defect and fit problems only.  We will not accept any custom or made to order cover return for any other reason.  Defects and fit problems will be repaired as per the manufacturers warranty.

NON-CUSTOM ORDERS-  All returns for refund that are not due to a product failure, will be refunded less shipping and a 20% restocking fee.  Product must be returned clean, unused, free of any defects and in it's original packaging.  Returns due to product defect will be covered by the manufacturers full warranty. 

All requests for return authorization for any reason other than warranty issues, must be submitted within 30 days of receipt of product.

All returns must first be issued a return authorization number.  To get a return authorization number issued call our customer service department for assistance at 888-726-9300.  The return authorization number must clearly be mark on the outside of the shipment.  Returns without an R.A. number will be refused.

All returns must be shipped directly to the manufacturer, not to our address.  Returns shipped to our address will be returned and will be charged for the additional shipping. 

Returns must be shipped pre-paid; we cannot accept CODs. If we were in error, we will refund your actual ground shipping costs, not to exceed the original shipping fee. Overnight, 2nd Day or other premium shipping options are not reimbursable, so ship regular ground.

Refunds for products purchased by credit card, can only be refunded to the card used to place the order.  Please allow one billing cycle for refunds to appear on your credit card statement. Orders paid by check or money order will be refunded by check.

If you are able to find a better price on an exact cover or product that we carry (same manufacturer and material),  we will match our competitor's price and subtract an additional 5% of the difference upon verification of price in print or internet form.  We reserve the right to refuse to sell any product below our cost. 

If within 30 days of your purchase, you are able find your exact cover or product (same manufacturer and material) at a better price, we'll refund the difference to you plus 5% of the difference upon verification of advertised competitor's price in print or internet form.

All Coverquest.com products are covered by the manufacturers full warranty.

All credit card purchases made at CoverQuest.com are backed by a credit card guarantee. We guarantee that every transaction you make at CoverQuest.com will be 100% safe & secure .

Since we are not the manufacturer of any of the products we sell, Coverquest.com assumes no liability arising from the use, or mis-use of any products purchased from us.

We reserve the right to change pricing, products and specifications without notice. If any order is due to ship, we will notify you of any backorder, or deletion of product from our line and offer you another product of equal value. We will not be responsible for any damages due to shipping delays, product availability, acts of god or any other direct or associated losses caused.

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been processed, we will issue a credit to your payment method in the amount of the charge.